Privacy Policy

Last Updated: 10 September 2026

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Atom Surveyors Ltd is committed to protecting your personal information and respecting your privacy.

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This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

Atom Surveyors Ltd

Registered in England & Wales

Company Number: 17216988

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Marlowe Innovation Centre
Marlowe Way
Ramsgate
Kent
CT12 6FA

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Email: office@atomsurveyors.co.uk

Telephone: 07397 909343

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Atom Surveyors Ltd is the "Data Controller" for the purposes of UK data protection law.

Depending on the service you request, we may collect:

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• Your name

• Postal address

• Email address

• Telephone number

• Property address

• Information relating to your enquiry

• Survey and valuation instructions

• Communications between you and Atom Surveyors

• Payment and billing information

• Documents, photographs or plans you provide

• Website usage information generated through cookies and analytics

We collect information when:

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• You contact us by telephone, email or through our website

• You request a quotation

• You book a survey or valuation

• You complete a website form

• You provide information relating to a property instruction

• You interact with our website

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We may also collect technical information through website cookies and analytics tools.

We use personal information to:

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• Respond to enquiries

• Provide surveying and valuation services

• Prepare and deliver reports

• Arrange inspections and appointments

• Process payments and invoices

• Maintain business records

• Improve our services and website

• Comply with professional, legal and regulatory obligations

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We do not sell personal information to third parties.

We process personal information under one or more of the following legal bases:

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Contract

Where processing is necessary to provide a service you have requested.

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Legal Obligation

Where we are required to comply with legal, regulatory or professional obligations.

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Legitimate Interests

Where processing is necessary for the legitimate operation and improvement of our business.

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Consent

Where you have specifically agreed to receive marketing communications.

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You may withdraw consent at any time.

We may share information where necessary with:

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• Surveyors and administrative staff

• Professional advisers

• Insurers

• Legal advisers

• Payment providers

• RICS

• The Property Ombudsman

• Government authorities where required by law

• Website and technology providers, including Wix

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We only share information where it is necessary to provide our services or meet legal and professional obligations.

We use tools such as:

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• Google Analytics

• Google Ads

• Wix Analytics

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These tools help us understand how visitors use our website, improve website performance and evaluate the effectiveness of our marketing.

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The information collected is typically anonymous and may include:

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• Device information

• Browser type

• Pages visited

• Time spent on the website

• General geographic location

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Where required, these technologies operate subject to cookie consent.

Our website uses cookies to:

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• Ensure website functionality

• Improve website performance

• Monitor usage and visitor behaviour

• Measure the effectiveness of advertising

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Cookies may be classified as:

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Essential Cookies

Required for the website to function properly.

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Analytics Cookies

Help us understand how visitors interact with the website.

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You can manage cookie preferences through your browser settings and our cookie management tools.

We retain information only for as long as necessary.

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Survey reports, valuation reports and related records may be retained for up to 15 years to comply with:

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• Professional obligations

• Regulatory requirements

• Insurance requirements

• Legal obligations

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Where information is no longer required, it is securely deleted or destroyed.

We take reasonable measures to protect personal information against:

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• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

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Whilst no method of electronic storage can be guaranteed to be completely secure, we maintain appropriate safeguards to protect the information we hold.

Under UK data protection law, you have the right to:

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• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of information where legally appropriate

• Restrict processing in certain circumstances

• Object to certain forms of processing

• Request transfer of your data where applicable

• Withdraw consent for marketing communications

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To exercise any of these rights, please contact us using the details below.

We are committed to providing a professional service to all clients.

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If you are unhappy with any aspect of our service, please contact us in the first instance so that we have the opportunity to investigate and resolve the matter.

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Atom Surveyors Ltd operates a formal complaints handling procedure, which is available upon request.

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If we are unable to resolve your complaint to your satisfaction, or if more than eight weeks have passed since the complaint was first raised, you may be entitled to refer the matter to:

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The Property Ombudsman (TPO)

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Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

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Website: www.tpos.co.uk

Telephone: 01722 333306

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You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if your complaint relates to the way your personal data has been handled.

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Website: www.ico.org.uk

Telephone: 0303 123 1113

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

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Atom Surveyors Ltd

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Email: office@atomsurveyors.co.uk

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Telephone: 07397 909343

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Marlowe Innovation Centre
Marlowe Way
Ramsgate
Kent
CT12 6FA