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Privacy Policy

Atom Surveyors are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection law.

Who we are

Atom Surveyors LTD

Registered in England & Wales, company number 17216988.

Email: office@atomsurveyors.co.uk

Phone: 07397 909 343

Data Controller: Company Directors

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We provide residential surveying services including RICS Home Surveys, new‑build inspections, and related professional services.

What personal data we collect 

We may collect the following information:

  • Name, address and contact details.

  • Property address and access information.

  • Information relating to your survey or inspection.

  • Emails, messages and enquiry details.

  • Payment information (processed securely by our payment provider).

  • Website usage data (cookies, analytics, device information).

  • Any documents or media you provide (e.g., plans, photos).
     

Wix may also collect technical data such as IP address, device type and browsing behaviour as part of its hosting and analytics services.

How we collect your data 

We collect data when:

  • You submit an enquiry or request a quote.

  • You book a survey or inspection.

  • You communicate with us by email, phone or through our website.

  • You use our website (via cookies and analytics).

  • You provide information during the inspection.

  • You complete online forms hosted by Wix.

How we use your data

We use your data to:

  • Provide surveying and inspection services.

  • Prepare and deliver your survey report.

  • Manage bookings, communication and customer servic.

  • Maintain internal records and compliance obligations.

  • Improve our website and services.

  • Meet legal, regulatory and insurance requirements (RICS, TPO, HMRC).

 

We do not use your data for automated decision‑making.

Legal basis for processing

We process your data under:

  • Contract — To provide the service you have requested.

  • Legitimate interests — To operate and improve our business.

  • Legal obligation — To comply with RICS, TPO, HMRC and insurance requirements.

  • Consent — For optional marketing (only if you opt in).

Sharing your data 

We may share your data with:

  • Our surveyor and administrative staff.

  • Professional advisers (e.g., insurers, legal advisers).

  • The Property Ombudsman (if a complaint is escalated).

  • RICS (for regulatory purposes).

  • IT, hosting and software providers (including Wix).

  • Payment processors (for secure transactions).

 

Wix acts as a data processor for hosting, analytics and forms.

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We never sell your data.

How long we keep your data

We retain survey records, reports and related communications for 15 years, in line with:

  • RICS requirements.

  • PI insurance conditions.

  • Legal obligations.

 

Website analytics data may be retained for shorter periods depending on Wix’s policies.

Cookies & tracking technologies 

Our website uses cookies for:

  • Site functionality

  • Analytics and performance

  • Security

  • Form submissions

 

Wix provides cookie management tools and may place cookies automatically as part of its platform.

 

You can manage or disable cookies through your browser settings or via our cookie banner.

Your data protection rights 

Under UK GDPR, you have the right to:

  • Access your personal data.

  • Correct inaccurate data.

  • Request deletion (where legally permitted).

  • Restrict or object to processing.

  • Request data portability.

  • Withdraw consent (for marketing).

 

To exercise your rights, contact: office@atomsurveyors.co.uk.

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If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Changes to this policy 

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

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Email: office@atomsurveyors.co.uk

Post: Atom Surveyors LTD, Marlowe Innovation Centre, Marlowe Way, Ramsgate, Kent, England, CT12 6FA

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